Terms & Conditions
You will automatically receive a Journey Acknowledgement email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.
You will manually receive a ‘Journey Details’ email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver’s telephone number.
Lifestyle Chauffeurs does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to arrive at the airport 3 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport.
Lifestyle Chauffeurs will not take responsibility for any passengers missing their flight if 3 hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Lifestyle Chauffeurs accepts no responsibility for any missed flight’s due to this.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport and does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Lifestyle Chauffeurs customer services team immediately.
Please ensure you give us your arrival times and day in to the UK and not your departing information.
If your flight has any serious delays please inform us or the driver as soon as possible.
Lifestyle Chauffeurs use their own transport wherever possible but do use third party companies where appropriate.
Prices are calculated manually with the distance, time of travel and amount of passengers travelling taken into consideration. We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable and we may charge additional fare if the fare is not correct when booked.
We do not charge for the 1st half hour’s waiting time after the plane has landed. Waiting time charges start once the 1st half hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro Rata’ Waiting time for all other journeys will be added at £20/hr pro rata from the scheduled pick up time.
Any Bridge Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
All bookings must be made through the office via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly. Bookings must be made through an Operator.
Lifestyle Chauffeurs will accept any cancellation made as long as there is at least 48 hours notice however there will be a 25% administration / transaction charge. The cancellation must be made via an email to which you will receive confirmation by us.
If you do not receive an email from Lifestyle Chauffeurs confirming the cancellation we have not received it. In this case please call our number which is 0121 517 0202 mobile 07985 628885. Refunds will not be issued in the following circumstances: No refund is made if the passenger does not show up for pre-paid journeys.
No refund is made for cancellation of a booking with less than 24 hours’ notice provided or afterwards.
All other circumstances where a refund may be possible should be addressed directly with Lifestyle Chauffeurs customer services.